INFOPASS Set To Debut At CIS Chicago
August 19, 2004

For those seeking to avoid the long waits that typically accompany a visit to Chicago’s Citizenship and Immigration Service office, an online appointment reservation system will soon be available. Starting in mid-September, INFOPASS, will allow applicants seeking answers to their questions on pending immigration filings to arrange, online, a meeting with an immigration officer at CIS Chicago (located at 10 W. Jackson, Chicago) on a set date and time.

The INFOPASS system, advertised as a secure internet site, is currently in use at many CIS local offices across the country, with appointments usually available within several weeks of the online request date.

The system will allow for communication in 12 languages and will require the user to input specific personal data and details in order to secure an appointment. When appearing for their appointment, the customer will be requested to present identification as well as a print-out of their online appointment notice.

Given that the system has been in use at other CIS offices in the U.S. for some time, one can guess that it, more or less, works. Hopefully, the lessons learned in correcting problems that have arisen in other districts (e.g. lengthy delays for appointments) can be applied in making sure the system is implemented efficiently here in Chicago.

For more information regarding INFOPASS, log onto Of course, for those who are internet shy, the option of visiting CIS Chicago to submit an in-person inquiry will continue. With fewer walk in inquiries expected after INFOPASS’ implementation, CIS Chicago will likely modify their hours to the walk-in public.

New Photo Requirements for CIS Filings

Starting September 1, 2004, CIS will no longer be accepting the 3/4 frontal photos in support of various applications – the type of photo specification that had been in effect for many years. Instead, the standard passport type photo with full frontal view will now be required. Between August 1, 2004 and September 1, 2004, CIS will accept both types of photos, and filings that have been pending prior to the announcement of this new rule will not be impacted.

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